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Contact Us
If you need help with Primo, have a question, or want to report an issue, reach out to us at:
We aim to respond within 48 hours.
Frequently Asked Questions
How do I manage or cancel my subscription?
Primo subscriptions are managed through Apple. To cancel or change your plan:
- Open the Settings app on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Select Primo
- Choose Cancel Subscription or change your plan
Cancellation takes effect at the end of your current billing period. You'll keep access to premium features until then.
How do I request a refund?
Since all payments are processed by Apple, refunds are handled through Apple as well. To request a refund, visit reportaproblem.apple.com and select the Primo purchase you'd like refunded.
Policies
For more information about how we handle your data and the terms of using Primo, see our Privacy Policy and Terms of Service.